At Alkimos Air Conditioning, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information:

• Your name, address, phone number, and email address

• Details about your property or air conditioning system

• Payment information (for billing purposes)

• Any other information you provide to us directly or indirectly through our website, phone calls, email, or social media channels

2. How We Collect Your Information

We collect personal information when you:

• Contact us via phone, email, or our website

• Request a quote or book a service

• Interact with us on social media

• Provide feedback or make a complaint

We may also collect information automatically via our website (e.g. cookies, IP addresses, browser types), which helps us improve our online services.

3. How We Use Your Information

We use your personal information to:

• Provide air conditioning installation, maintenance, and repair services

• Respond to your enquiries and provide quotes

• Schedule appointments and communicate with you

• Send invoices and process payments

• Improve our services and customer experience

• Comply with legal obligations

4. Disclosure of Personal Information

We will not sell or rent your personal information. We may share it with:

• Our employees, contractors, and technicians (for service purposes)

• Service providers or third parties who help us operate (e.g. IT support, payment processors)

• Government authorities if required by law

All third parties are required to handle your data securely and in compliance with privacy laws.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes:

• Secure servers and networks

• Restricted access to personal data

• Regular system monitoring

If your personal information is no longer required, we will destroy or de-identify it in accordance with our legal obligations.

6. Access and Correction

You may request access to the personal information we hold about you or request a correction if it is inaccurate or outdated. To do this, please contact us using the details below.

7. Making a Complaint

If you believe your privacy has been breached, you can contact us directly. We will respond to your complaint as soon as reasonably possible. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website. Please check this page periodically for updates.